Your Questions Answered. Your Problems Solved.
Ordering Issues
I placed an order but didn’t receive a confirmation email.
Please check your spam or promotions folder. If it's still missing after 10 minutes, contact us directly at [support@jebcad.com].
The payment didn’t go through — what should I do?
Make sure your payment information is correct. If the issue persists, try a different card or contact your bank. You can also reach out to us for help processing your order manually.
Custom Order Support
I submitted a custom drawing request — what’s next?
You'll receive a reply from the JebCAD team within 24 hours. We may ask for clarification or additional details to ensure the final drawing meets your expectations.
Can I request revisions?
Yes. All custom orders include at least one revision round, depending on the package. We aim for your full satisfaction.
Communication Issues
I sent a message but didn’t get a reply.
We reply to all inquiries within 24 hours (business days). If you haven’t heard from us, please resend your message or email us directly at support@jebcad.com.
Can I speak with someone in real-time?
We currently offer support via email and contact forms. Live chat may be added in the future — stay tuned!
Other Concerns
Are my payments secure?
Yes. All transactions on JebCAD are processed through encrypted, third-party payment providers (e.g., Stripe, PayPal). We never store your payment details.
Are my files and custom requests confidential?
Absolutely. We maintain strict confidentiality. Your projects, drawings, and personal information are never shared with third parties.
Still Need Help?
If your issue isn’t listed here, don’t worry — the JebCAD support team is just a message away.
Contact us anytime through our [Contact Page] or email: support@jebcad.com.
We’re here to support your engineering design journey — every step of the way.